Other Information

Dialing Up to the Internet: How to Stay Safe Online Most Canadians who use the Internet from home access it through a " dial-up connection " that uses a modem to call in to a server over a regular telephone line.

Safe at Any Speed: How To Stay Safe Online if You Use High-Speed Internet Access If you listen to the news, you've probably heard about hackers and viruses. But unless your computer has been targeted by one, you may not know how they could affect you.

When Your Computer Makes A Call...Without Your Okay If you use the Internet, you're probably dialing a local phone number to get online. Chances are you know exactly what you pay for that local service.

 

Computer Telephony: Services

Communication Consulting
Tushaus Computer Services Communication Consulting services provide you access to our technical knowledge and business planning resources. We can assist you in evaluating your communications environment and determine cost-effective approaches to enhance your business communications and reduce overall costs. We seek the best solution for your short and long-term objectives. Services include:
Network performance evaluation
Review of Call Routing processes
Examination of carrier services

Call Center Design, Installation and Support Services
Call Center design, installation and support services facilitate the integration of various hardware and software products to support the call center environment. This may include site surveys and analysis, network design, wiring design and installation, off-site setup and configuration, network operating system installation, on-site staging and installation, software application installation, testing and report formatting.

Multi-Media Call Center Design and Installation Services
Multimedia Call Center services give you the ability to respond to customers no matter how they choose to communicate with you. We can design and deliver solutions that queue not just calls, but faxes, voice mail messages and E-mail so that you can respond within minutes to a client's request.

Unified Messaging Services
With Unified Messaging your "inbox" becomes your mailbox for not only E-mail but faxes and voicemail too. Unified Messaging also affords you the ability to have message notification to a pager or another phone as well as settings based on time of day.

Voice Over IP Services
VoIP services allow you to support voice traffic over your wide area network or the Internet instead of local phone lines. We use a variety of products to support voice calls over the IP network.

Speech Recognition
Integrating Speech Recognition into your Computer Telephony solution gives your callers personal attention, improves call efficiency and reduces cost. Whether you use this powerful functionality internally or to field calls from outside the office, speech recognition makes connecting with your party as easy as saying their name.

Switch Integration
In today's environment it is often necessary to integrate with various PBX infrastructures. Tushaus has experience in integrating numerous traditional PBX switches with our Voice over IP solutions. This includes the analysis of the environment, evaluating the environment and coordinating the implementation with the various vendors.

Integrated Wide Area Networking
Integrated Networking involves the integration of voice and data over one integrated wide area network. We will tailor a solution and tune a network to meet your needs and save you a large percentage of your long distance toll charges.