Other Information

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Computer Telephony: Solutions

For the Small Business
For businesses with a single location and less than 100 users our target solution is AltiGen. AltiGen is a single box solution running on a telephony grade server with Windows NT/2000 as the platform operating system. The AltiGen solution can be configured for standard analog lines, T1 or PRI telco services. As well as a combination of any of these services.

Key features of the AltiGen solution include:

  • Multi-level auto-attendant features.
  • Easy user administration.
  • Ability to support a combination of analog and T1/PRI circuits.
  • Zoomerang - the ability to remotely listen to voicemail and while in voicemail return the call and after complete the call resume listening to voicemails.
  • The ability to log in and out of phones to allow easy relocation.
  • Utilizes standard analog handsets.
  • Call Center functionality provided by AltiCenter a software enhancement to the AltiWare solution. This feature allows the formation of workgroups, the ability to log in and out of the workgroups and to qeue calls.
  • AltiView is a desktop application included with AltiWare that allows users to manage calls and voicemails from their workstation.
  • Advanced reporting features are offered with the Trivium reporting tool.

For the Midsize to Large Business
Cisco voice and video solutions prepare your company to compete in the New World economy. By converging data, voice and video onto a single IP network, companies are able to take advantage of IP-based business applications for:

  • Enhanced employee productivity.
  • Customer flexibility and control.
  • Standards-based, distributed, open architecture.
  • Exceptional customer service.
  • Video-conferencing.


The Cisco's Architecture for voice, Video and Data (AVVID) solutions targets midsize to large business environments with single and multiple site environments. The AVVID solution's greatest benefit is its scalability and flexibility.

Key features of Cisco AVVID solution include:

  • Easy user administration.
  • Remote administration of remote sites.
  • Scalable redundancy.
  • Centralized or Distributed network environments.
  • Voicemail and/or Unified Messaging with Outlook.
  • Pager notification of voicemails.
  • The ability to convert voicemails to text for review in outlook.
  • Supports any combination of analog, T1 and PRI circuits.
  • Ability to customize and integrate with business applications.
  • Music on hold.
  • Switched data environment improves overall network performance.
  • Single cable infrastructure.
  • Conference Bridging.
  • Personal Assistant -An IP-based telephony application that delivers personalization, ease of use and enhances productivity in the workplace by streamlining voice communications with personal call rules, speech recognition and IP phone productivity services.
  • Integrated Contact Distribution (IP ICD) and application that provides automated voice call distribution within the company and supports custom contact interaction management.
  • Interactive Voice Response (IVR) solution - the IVR solution combined with the Cisco IP Auto Attendant provides an open and feature rich foundation for delivering interactive voice response solutions over an IP network. This application can be integrated to CTI ready CRM applications to enhance productivity.